Shipping & Processing
Orders typically ship within 24-48 hours of payment confirmation via USPS or UPS. Our shipping fees cover order fulfillment, packaging, delivery, and operational costs.
Delivery Times
- Domestic orders: 2-5 business days
- International orders: 6-10 business days (shipped via USPS)
International Orders For international orders, please note that any imposed taxes and tariffs from the recipient's country are the responsibility of the recipient.
Returns & Unclaimed Packages Please be advised that buyers are responsible for return shipping costs if packages are returned due to failure to claim delivery or other recipient-related issues.
Returns & Exchanges
Love It or Return It - Risk-Free!
We stand behind every purchase. If you're not completely satisfied, returning is quick and easy.
30-Day Return Window Full merchandise refund within 30 days of delivery. You'll just need to cover return shipping.
Returns on free shipping orders: $9.95 deduction applies to cover original shipping costs.
Exchanges: We'll cover new shipping cost to send out replacement items.
Instant Help for Damaged Items We handcraft each piece with care and thoroughly inspect every item before shipping. While defects are extremely rare due to our meticulous process, if you do receive a damaged item, please email us at info@lacozi.com within 48 hours with photos - we'll make it right immediately.
Return Requirements Items must be in original condition
- Tags attached and unworn
- Clean and odor-free
- Not used on bedding
Pro tip: Handle white items with clean hands to avoid marks
Start Your Return Email info@lacozi.com for return instructions and shipping details. We'll review and process your refund quickly.
Questions? We're Here to Help! Contact us anytime at info@lacozi.com
